ABC Brasil
Products and services
Products and services
Commercial Banking
+55 (11) 3170-2446*
* Monday to Friday (excluding public holidays) from 8am to 7pm
sac.abcbrasil@abcbrasil.com.br
Customer Service
Banco ABC Brasil
0800 724 7411
Monday to Friday (excluding public holidays) from 8am to 7pm
sac.abcbrasil@abcbrasil.com.br
Customer Service for people with hearing disabilities
People with hearing disabilities or hard of hearing can contact us by these channels
WhatsApp +55 (11) 3377 5555 (option 2)
Monday to Friday (excluding public holidays) from 8am to 7pm
sac.abcbrasil@abcbrasil.com.brOmbudsman
The Ombudsman’s Office aims to serve our customers with complete impartiality and transparency, acting as their representative within the Organization. However, to access it you must have previously registered your complaint and not been satisfied with the solution provided.
If your complaint has already been analyzed and you are not satisfied with the solution presented, please contact our ombudsman.
Ombudsman's response deadline: Within a maximum of ten working days, in accordance with CMN Resolution No. 4,860 of 10/23/2020, article 6, items III, § 2. 0800 725 7595
Monday to Friday (excluding public holidays) from 9am to 1pm and from 2pm to 6pm
ouvidoria@abcbrasil.com.br
Furthermore, if you have any questions about how the Ombudsman’s Office operates, access the Ombudsman Guide
Complaint
Banco ABC Brasil is committed to integrity, honesty and transparency in the pursuit of its activities and business.These values are contained in its Ethical Principles and Rules of Conduct Policy.
In reporting your complaint, the issues will be evaluated to determine its credibility and materiality, in order to confirm the complaint and take the necessary actions for the correct solution of the fact.
Banco ABC guarantees the adequate treatment of the reported facts, guaranteeing the exemption of value judgments, as well as, the protection of the information, which can make the report/ communication with identification or anonymously.
The complaint can be made by sending an email to denuncia@abcbrasil.com.br or by filling out the form below.
Our offices:
Capital
Av. Cidade Jardim, 803 - 2º andar
Itaim Bibi - Zip Code:01453-000
Tel: +55 (11) 3170-2000
Tel: +55 (11) 3170-5000
de 2ª a 6ª das 9h às 18h, exceto feriados
See mapCampinas
Av. Doutor José Bonifácio Coutinho Nogueira, 150 - Cj.506/508
Jardim Madalena – Zip Code:13091-611
Tel: +55 (19) 2137 -9100
de 2ª a 6ª das 9h às 18h, exceto feriados
See mapRibeirão Preto
Av. Luiz Eduardo Toledo Prado, 900
Conjuntos 1211 a 1215 - 12º andar
Vila do Golf
CEP: 14027-250
Tel: +55 (16) 3913-2700
de 2ª a 6ª das 9h às 18h, exceto feriados
See mapSemiannual report on the activities carried out by the ombudsman
31/12/24
Report 2st half of 202430/06/24
Report 1st half of 2024
Languages
Ombudsman
+55 0800 725 7595
Customer Assistance
+55 0800 724 7411
Avenida Cidade Jardim, 803 – 2nd floor Itaim Bibi São Paulo-SP – 01453-000 CNPJ: 28.195.667/0001-06
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