Deadline for response from the Ombudsman: A maximum of fifteen days, in accordance with Resolution No. 3.849 dated 03/25/2010, article 2, items iii, of Banco Central do Brasil.

The Ombudsman's Office aims to serve our clients with total impartiality and transparency acting as their representative within the Organization. However, in order to access it, it is necessary that the client had resorted to all Support Services and that he has not been satisfied with the solution presented.

Attention! For matters related to consigned credit, it is important to have the number of the protocol of your occurrence in hand provided by Customer Service.

Banco ABC Brasil is committed to integrity, honesty and transparency in the pursuit of its activities and business.These values are contained in its Ethical Principles and Rules of Conduct Policy.

In reporting your complaint, the issues will be evaluated to determine its credibility and materiality, in order to confirm the complaint and take the necessary actions for the correct solution of the fact.

Banco ABC guarantees the adequate treatment of the reported facts, guaranteeing the exemption of value judgments, as well as, the protection of the information, which can make the report/ communication with identification or anonymously.

The complaint can be made by sending an email to denuncia@abcbrasil.com.br or by filling out the form below.

Write your complain

Capital

Av. Cidade Jardim, 803 - 2º andar
Itaim Bibi - Zip Code:01453-000
Tel:(11) 3170-2000 e 2655-2000
Fax:(11) 3170-2001 and 2655-2001

Campinas

Av. Doutor José Bonifácio Coutinho Nogueira, 150 - Cj.506/508
Jardim Madalena – Zip Code:13091-611
Tel:(19) 2137 -9100

Ribeirão Preto

Centro Empresarial Office Tower
Av.Braz Olaia Acosta, 727 - 2nd andar - Cjs.201 e 202
Jardim Califórnia - Zip Code:14026-040
Tel:(16) 3913-2700
Fax:(16) 3913 -2711